Topic 1: Volume A
The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies
for managing information technology (IT) infrastructure, development, and operations. Drag
and drop the ITIL processes that focus on service operation, i.e. operational processes in
Service Support, in the correct places.
Lisa is the project manager of the SQL project for her company. She has completed the
risk response planning with her project team and is now ready to update the risk register to
reflect the risk response. Which of the following statements best describes the level of
detail Lisa should include with the risk responses she has created?
A.
The level of detail is set by historical information.
B.
The level of detail should correspond with the priority ranking.
C.
The level of detail is set of project risk governance.
D.
The level of detail must define exactly the risk response for each identified risk.
The level of detail should correspond with the priority ranking.
Fill in the blank with the appropriate word. An ___________ is a resource, process,
product, computing infrastructure, and so forth that an organization has determined must
be protected.
Fill in the blank with an appropriate phrase.
_________models address specifications, requirements, design, verification and validation,
and maintenance activities.
Which of the following domains of COBIT covers areas such as the execution of the
applications within the IT system and its results as well as the support processes that
enable the effective and efficient execution of these IT systems?
A.
Deliver and Support
B.
Acquire and Implement
C.
Monitor and Evaluate
D.
Plan and Organize
Deliver and Support
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