AI-102 Practice Test

This is a case study Case studies are not timed separately. You can use as much exam
time as you would like to complete each case. However, there may be additional case
studies and sections on this exam. You must manage your time to ensure that you are able
to complete all questions included on this exam in the time provided.
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question.
General Overview
Contoso, Ltd. is an international accounting company that has offices in France. Portugal,
and the United Kingdom. Contoso has a professional services department that contains the
roles shown in the following table.

• RBAC role assignments must use the principle of least privilege.
• RBAC roles must be assigned only to Azure Active Directory groups.
• Al solution responses must have a confidence score that is equal to or greater than 70
percent.
• When the response confidence score of an Al response is lower than 70 percent, the
response must be improved by human input.
Chatbot Requirements
Contoso identifies the following requirements for the chatbot:
• Provide customers with answers to the FAQs.
• Ensure that the customers can chat to a customer service agent.
• Ensure that the members of a group named Management-Accountants can approve the
FAQs.
• Ensure that the members of a group named Consultant-Accountants can create and
amend the FAQs.
• Ensure that the members of a group named the Agent-CustomerServices can browse the
FAQs.
• Ensure that access to the customer service agents is managed by using Omnichannel for
Customer Service.
• When the response confidence score is low. ensure that the chatbot can provide other
response options to the customers.
Document Processing Requirements
Contoso identifies the following requirements for document processing:
• The document processing solution must be able to process standardized financial
documents that have the following characteristics:
• Contain fewer than 20 pages.
• Be formatted as PDF or JPEG files.
• Have a distinct standard for each office.
• The document processing solution must be able to extract tables and text from the
financial documents.
• The document processing solution must be able to extract information from receipt
images.
• Members of a group named Management-Bookkeeper must define how to extract tables
from the financial documents.
• Members of a group named Consultant-Bookkeeper must be able to process the financial
documents.
Knowledgebase Requirements
Contoso identifies the following requirements for the knowledgebase:
• Supports searches for equivalent terms
• Can transcribe jargon with high accuracy
• Can search content in different formats, including video
• Provides relevant links to external resources for further research