Topic 1, Volume A
List"clicks" and "code" options at the 'Business Logic' level.
Answer: Clicks: Workflow, Validation Rules, Assignment Rules.
Code: S-Controls, Web Controls, Apex. Web Services API
List "clicks" and "code options at the 'Data Model level'.
Answer: Clicks: Objects, Fields, Relationships.
Code: Web Services API
List 6 pieces of functionality that Sales force recommends deploying when implementing
localization.
Answer: 1. Advanced Currency Management
2. Regional Price Books
3. Delegated Administration
4. Custom Profiles
5. Translation Workbench
6. Regional Home Page Layouts
List some of the most commonly used API calls.
Answer: 1. Query (Export)
2. Retrieve
3. Create (Insert)
4. Update
5. Upsert
6. Delete
7. Undelete
List some ways that admins can increase user adoption:
Answer: 1. Measure user adoption (including dashboards)
2. Motivate users by showing them the value
3. Use Sales force during meetings
4. Use Sales force as a Sales Portal
5. Train the end users
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