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Topic 5: Exam Pool E
In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?
A. Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.
B. Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.
C. Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.
D. Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.
Explanation: Installing new software on an organization’s system or device can have various implications, such as compatibility, security, performance, licensing, and compliance issues. Therefore, it is important to follow the best practices for software installation, such as doing research on the software, checking the system requirements, scanning the installation file for malware, and obtaining the proper license345. The technician should not install the software without formal approval from the management team, as this could violate the organization’s policies or regulations. The technician should also not install the software without investigating the software and its impact on the organization, as this could introduce potential risks or problems to the system or device. The technician should indicate to the developer that formal approval is needed, and then work with the IT team to evaluate the software and its suitability for the organization before installing it
Which of the following is the most likely reason a filtration system is critical for data centers?
A. Plastics degrade over time.
B. High humidity levels can rust metal.
C. Insects can invade the data center.
D. Dust particles can clog the machines.
Explanation: A filtration system is critical for data centers because it can control the humidity and temperature levels in the environment. High humidity levels can cause condensation and corrosion on the metal components of the servers and other equipment, leading to malfunction and damage. A filtration system can also prevent dust, dirt, and other contaminants from entering the data center and clogging the machines or causing overheating.
A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?
A. Scan for malware and ransomware.
B. Perform a system restore.
C. Check the network utilization.
D. Update the antivirus software.
Which of the following environmental factors are most important to consider when planning the configuration of a data center? (Select two).
A. Temperature levels
B. Location of the servers
C. Humidity levels
D. Noise levels
E. Lighting levels
F. Cable management
A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server. Which of the following Internet Options tabs in Control Panel would be most appropriate for the technician to use to configure the settings?
A. Privacy
B. Advanced
C. Content
D. Connections
E. Security
Explanation: The Connections tab in Internet Options allows the technician to configure the proxy server settings for the workstations. The technician can enter the proxy server address and port number, and specify which websites to bypass the proxy server for. The other tabs are not relevant for configuring the proxy server settings. References: CompTIA A+ Certification Exam Core 2 Objectives, page 9, section 1.7; CompTIA A+ Core 2 (220-1102) Certification Study Guide, page 140, section 1.7.
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