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220-1102 Practice Test

Whether you're a beginner or brushing up on skills, our 220-1102 practice exam is your key to success. Our comprehensive question bank covers all key topics, ensuring you’re fully prepared.


Page 22 out of 148 Pages

Topic 5: Exam Pool E

A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?


A. c: \minutes


B. dir


C. rmdir


D. md





D.   md

Explanation: The command md stands for make directory and is used to create a new directory or folder in the current location. In this case, the technician can use md minutes to create a folder named minutes in the C: drive. The other commands are not relevant for this task. c: \minutes is not a command but a path to a folder. dir is used to display a list of files and folders in the current directory. rmdir is used to remove or delete an existing directory or folder.

A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?


A. PIN


B. Username and password


C. SSO


D. Fingerprint





A.   PIN

This is because a PIN is a fast and secure method of logging in to laptops, and it is more secure than a password because it is not susceptible to keyloggers.

A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer. Which of the following security measures should the user take to ensure security and privacy?


A. Only accept calls from known people.


B. Disregard any suspicious emails.


C. Update the antivirus software.


D. Enable two-factor authentication.


E. Install a malware scanner.





A.   Only accept calls from known people.

As part of a CYOD policy a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?


A. Use Settings to access Screensaver settings


B. Use Settings to access Screen Timeout settings


C. Use Settings to access General


D. Use Settings to access Display.





A.   Use Settings to access Screensaver settings

Explanation:
The systems administrator should use Settings to access Screensaver settings to configure each user’s Windows device to require a password when resuming from a period of sleep or inactivity1.

A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?
Do not notify the customer if arriving before the customer.


A. Dismiss the customer and proceed with the after-hours work.


B. Contact the customer if the technician is arriving late.


C. Disclose the experience via social media.





C.   Disclose the experience via social media.


Page 22 out of 148 Pages
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