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Topic 5: Exam Pool E
A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:
Which of the following should the technician do to connect via RDP?
A. Confirm the user can ping the default gateway.
B. Change the IP address on the user's laptop.
C. Change the subnet mask on the user's laptop.
D. Open port 3389 on the Windows firewall.
A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?
A. Open Settings select Devices, select Display, and change the display resolution to a lower resolution option
B. Open Settings, select System, select Display, and change the display resolution to a lower resolution option.
C. Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage
D. Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage
Explanation:
Open Settings, select System, select Display, and change the Scale and layout setting to a
higher percentage123
Reference: 4. How to Increase the Text Size on Your Computer. Retrieved from
https://www.laptopmag.com/articles/increase-text-size-computer 5. How to Change the
Size of Text in Windows 10.
Retrieved from https://www.howtogeek.com/370055/how-tochange-
the-size-of-text-in-windows-10/ 6. Change the size of text in Windows.
Retrieved
from https://support.microsoft.com/en-us/windows/change-the-size-of-text-in-windows-
1d5830c3-eee3-8eaa-836b-abcc37d99b9a
A technician needs to reimage a desktop in an area without network access. Which of the following should the technician use? (Select two).
A. USB
B. PXE
C. Optical media
D. Partition
E. Boot record
F. SMB
Explanation: A technician needs to reimage a desktop in an area without network access, which means that the technician cannot use network-based methods such as PXE or SMB to deploy the image. Therefore, the technician should use offline methods that involve removable media such as USB or optical media. USB and optical media are common ways to store and transfer system images, and they can be used to boot the desktop and initiate the reimaging process. The technician will need to create a bootable USB or optical media that contains the system image and the imaging software, and then insert it into the desktop and change the boot order in the BIOS or UEFI settings. The technician can then follow the instructions on the screen to reimage the desktop
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work
the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the
problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST
efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper
command or verification to remediate or confirm your fix of the issue from the Verify
Resolve drop-down menu.
Which of the following items require special e-waste recycling? (Select two). Solid-state drive
A. A/C adapter
B. Surge protector
C. Laptop battery
D. CRT monitor
E. Power supply
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