Go Back on 220-1102 Exam
Available in 1, 3, 6 and 12 Months Free Updates Plans
PDF: $15 $60

Test Engine: $20 $80

PDF + Engine: $25 $99

220-1102 Practice Test


Page 10 out of 148 Pages

Topic 1: Exam Pool A

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.






A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next? Run an antivirus and enable encryption.


A. Restore the defaults and reimage the corporate OS.


B. Back up the files and do a system restore.


C. Undo the jailbreak and enable an antivirus.





B.
  Back up the files and do a system restore.

Explanation: The best course of action for the technician is to restore the defaults and reimage the corporate OS on the device. This will remove the jailbreak and any unauthorized or malicious apps that may have been installed on the device, as well as restore the security features and policies that the company has set for its devices. This will also ensure that the device can receive the latest updates and patches from the manufacturer and the company, and prevent any data leakage or compromise from the device.
Jailbreaking is a process of bypassing the built-in security features of a device to install software other than what the manufacturer has made available for that device1. Jailbreaking allows the device owner to gain full access to the root of the operating system and access all the features1. However, jailbreaking also exposes the device to various risks, such as:
The loss of warranty from the device manufacturers2.
Inability to update software until a jailbroken version becomes available2. Increased security vulnerabilities32.
Decreased battery life2. Increased volatility of the device2.
Some of the signs of a jailbroken device are:
A high number of ads, which may indicate the presence of adware or spyware on the device3. Receiving data-usage limit notifications, which may indicate the device is sending or receiving data in the background without the user’s knowledge or consent3.
Experiencing slow response, which may indicate the device is running unauthorized or malicious apps that consume resources or interfere with the normal functioning of the device3.
Finding apps or icons that the user did not install or recognize, such as Cydia, which is a storefront for jailbroken iOS devices1.
The other options are not sufficient or appropriate for dealing with a jailbroken device. Running an antivirus and enabling encryption may not detect or remove all the threats or vulnerabilities that the jailbreak has introduced, and may not restore the device to its original state or functionality. Backing up the files and doing a system restore may not erase the jailbreak or the unauthorized apps, and may also backup the infected or compromised files. Undoing the jailbreak and enabling an antivirus may not be possible or effective, as the jailbreak may prevent the device from updating or installing security software, and may also leave traces of the jailbreak or the unauthorized apps on the device.

A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue? msconfig


A. chkdsk


B. sfc


C. diskpart


D. mstsc





C.
  diskpart

A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?


A. FTP


B. RDP


C. SSH


D. VNC





B.
  RDP

A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?


A. MSRA


B. VNC


C. VPN


D. SSH





C.
  VPN

Explanation:
A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. The technician should implement VPN


Page 10 out of 148 Pages
Previous